Voice and Video
     Cisco Unified Contact Centre Enterprise 
       Cisco Unity
       Polycom VSX Series Video Conferencing

    Experience
        -Deployed and Support Cisco UCCE in Converged Network
        -Deployed and Support Polycom VSX Series Hardware
        -Deployed and Support Cisco Unity Voice Mail System

Current Industry Certifications

    Cisco Certified Voice Professional

Job History

Bodog Sportsbook and Casino
        July 2000 - Present    Senior Cisco UCCE Administartor and Telecom Team Lead
                        Production VoIP Cisco UCCE Phone Systems Support and Management
                                ICM Scripting
                                Cisco Unified Communications Manager Configuration and Management
                                Cisco Voice Portal Configuration and Management
                                Unity Voice Mail Administration
                        Polycom Video Conference Configuration and Maintenance

Norpac Controls Ltd
        March 15, 2000 - June 30, 2000 (short term contract) Systems Technician
            -Worked as a member of the Systems Department
                        DHCP Conversion Project
                        Lotus ccMail to Exchange/Outlook Conversion Project
                        Machine Builds (Desktop/Notebook, Software/Hardware)
                        Workstation Troubleshooting
                        Software Solutions Research
                        Exposure to TCC "Total Customer Commitment"

For further information please eMail me at tylerowen@gmail.com  
Last updated 04/14/10