Welcome to the Online Resume of Tyler Owen
CCNA

Skill set

    Telephony
       Cisco IPCC Enterprise (a Cisco AVVID Solution)
        Cisco Unity

    Experience
        -Deployed and Support Cisco IPCC Enterprise in Converged Network
        -Deployed and Support Cisco Unity Voice Mail System

    Networking
        Microsoft Certified Systems Engineer (MCSE NT4)
        NT 4.0 Workstation (MCP Certified)
        NT 4.0 Server (MCP Certified)
        NT 4.0 Server in the Enterprise (MCP Certified)
        TCP/IP Connectivity (MCP Certified)
        Microsoft Internet Information Server 4.0 (MCP Certified)
        Microsoft Site Server
        Network Essentials (Microsoft Exam Passed)
        NetWare 4.11 Administration (CNA Certified)

    Experience
        -Planned and executed NT 4.0/Win2K conversion.
        -Planned and executed DHCP conversion in a mixed NetWare5/Windows
         environment
        -Assisted in Mail conversion from Lotus ccMail to Exchange 5.5/Outlook 2000
        -Administer mixed Win2K, NT, Unix/Linux environment
        -Administer Exchange 5.5/Outlook messaging center
        -Troubleshooting Design, Implementation, Connectivity, and User problems
        -Remote Administration of NT and Unix Production Servers using SSH, Telnet, pcAnywhere,
         Citrix MetaFrame, and Terminal Services 

   DataBase Design
        SQL Server Administration   (6.5/7.0/2000)
       Access '97
        Database Design and Implementation

   Experience
        -Administer 8 Production MS SQL 6.5/7.0/2000 Databases
        -Designed a Registration System for a local minor sports organization
            Access '97 Back-End, VB 6.0 Interface

   Other Related Experience
       -Maintain a small home network for testing purposes
           Currently configured with Win2K Server, Win2K Professional, and Fireplug (thin linux)
        -Built and support personal web site at www.tkowen.com
        -Supply Technical Support for several contacts
            Includes internet connections, hardware Installations and configuration,
            software upgrades, system troubleshooting, Office help, virus cleanup and
            general maintenance.

Education

Interests and Certification Plans

    CCVP

Job History

Bodog Sportsbook and Casino
        July 2000 - Present    Manager Network Systems Administration
             -Run the NSA Team
                        Remote Administration of Unix, Linux, NT, and Win2K Production Servers
                        Corporate Win2K/XP Network Administrator
                        NT/Win2K Conversion
                        Production VoIP Cisco IPCC Enterprise Phone Systems Support and Management
                                ICM Scripting
                                CallManager Configuration
                                QueueManager Configuration
                                WebView Reporting
                                CTIOS Desktop Administration
                                Unity Administration
                        Witness Systems eQuality Deployment and Maintenance
                        Exchange 5.5/2000 Conversion/Administration
                        SQL 6.5/7.0/2000 Administration
                        WebTrends Logging Software Design and Maintenance
                        Desktop/Server Installations and Maintenance

Norpac Controls Ltd
        March 15, 2000 - June 30, 2000 (short term contract) Systems Technician
            -Worked as a member of the Systems Department
                        DHCP Conversion Project
                        Lotus ccMail to Exchange/Outlook Conversion Project
                        Machine Builds (Desktop/Notebook, Software/Hardware)
                        Workstation Troubleshooting
                        Software Solutions Research
                        Exposure to TCC "Total Customer Commitment"

Rucanor Canada Ltd
        July 1997 - February 1999     Warehouse Manager
            -Managed a small team of warehouse staff
                        Inventory Control
                        Customer Service
                        Conflict Resolution
                        Management Level Communications
                        Shipping/Receiving Procedures
                        Order Input and Invoicing
        February 1993 - June 1997    Warehouse Staff
            -Worked as  member of the warehouse team
                        Shipping/Receiving
                        Picking and Packing Orders
                        Order Input and Invoicing
                        Returns

For further information please eMail me at tylerowen@gmail.com  
Last updated 05/01/03